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Vision Statement
To know our users so well we anticipate their needs.
Mission Statement
ResNet supports the Division of Information Technology mission by providing the highest level of customer service to university students enabling all students to make effective and efficient use of information technologies in education.
Core Values
- To develop long-lasting partnerships and collaborative efforts that benefit both students and the partners alike.
- To cultivate a culturally rich and gender diverse staff that are valued and remembered for the contributions made to the lives of the students, faculty, and staff they serve.
- To be effective and efficient stewards of information technology resources.
- To support an atmosphere that fosters creativity, diversity, productivity, and social awareness among university students.
- To promote use and exploration of the information technology environment in a responsible, educated, and enlightened manner.
- To bring about technological competency among those served by providing a core set of skills by which to enable their continued learning and use of information technology.
Goals
- ResNet will engage the user within a 24 hour period following the initial service request.
- To resolve customer needs as part of initial contact.
- To ensure problem resolution and assessment of efforts.
- To empower users with necessary tools and resources to be successful.
- To anticipate the need for services and provide educational opportunities and resources to support user's technology needs.
- To achieve and maintain at least a 95% customer satisfaction rate.
- To treat all users equally being helpful, respectful, knowledgeable, and courteous.
Your local SCC.
Your fellow students are here to help! Contact your local SCC to troubleshoot your computer issues. Find out more about SCCs here. The Student Computing C.R.I.B.
The Student Computing Computer Resource and Information Bureau
is a resource for WCU students
to get immediate assistance with their computer needs. For more information including hours of operation please click here.
How Can You as a Student Help Us Achieve Out Goals?
- Make sure your computer fulfills the minimum computer requirement for ResNet Provide ResNet with detailed information about your computer problem (when it started, what's wrong, etc...).
- Leave your ROOM phone number as the call back number, RCCs won't call cell phones because it's generally a long distance phone call.
- Be there when appointment is scheduled.
- Have network card installed before an appointment is made, RCCs are not allowed to open the case of ANY computer.
- Have restore CD, Windows 2000/XP or MAC OS X disks, and all driver disks available in case they are needed.
Preventative Computer Maintenance
What can I do to keep my computer running well?
- Run Windows Update at least once a month and download all critical updates.
- Install and continue to update AntiVirus Software. Western has provided Symantec AntiVirus free of charge to all students. Click here to download.
- If you have Windows XP Service Pack 2 installed, make sure the Windows Firewall is enabled. If you are not sure how to do that, download our firewall configuration tool that will configure the Windows Firewall for you if you have Service Pack 2 installed. If you do not have Service Pack 2 installed, repeat step 1 .
Would You Like to Work for Student Computing?
Other Useful Links
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